How to order your prescriptions

If you have registered for online facilities, you can use use the Patient Access system to order repeat prescriptions.

Requests for repeat prescriptions cannot be taken over the telephone (except for housebound patients). Prescriptions are usually sent electronically to your designated pharmacy – please inform reception if you wish to add/amend your pharmacy.

All repeat prescription requests take 2 working days to be processed and will usually be available after 16:00 on the second working day after being placed. We would appreciate if patients do not call into surgery to collect prescriptions before 16:00 if it is paper-based.

It is important that you select only the items you require. You may prefer to post your repeat prescription request to us enclosing a stamped, self-addressed envelope and then we can post your prescription back to you.

If you wish to deliver your request for a repeat prescription to the surgery, there is a mailbox in the entrance marked “Prescriptions” which is collected regularly – this will save you time waiting at the reception desk. We have arrangements with some local chemists that will deliver prescriptions to the elderly or housebound – please ask at reception for further information.

Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Please let us know if you wish to change your nominated pharmacy.

Medication reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these medications and notification should appear on your repeat prescription slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescription charges

For information on prescription charges, please visit the NHS website using the link below.

Page last reviewed: 12 June 2023